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<P><FONT class=3DcontentTextBigBold>Use the Windows Command Prompt to =
speed up=20
remote support </FONT><BR><BR></P><FONT class=3DcontentText>Feb 25, 2002 =
<BR>Mike=20
Walton </FONT><BR>
<DIV align=3Dcenter></DIV><BR><FONT class=3DcontentText><BR>When =
you=92re supporting a=20
remote user with a slow network connection, Windows 2000's built-in =
Microsoft=20
Management Console (MMC) isn't always your best answer. While this handy =
tool=20
provides a simple, easy-to-use graphical interface, MMC can strain slow =
network=20
connections and make it nearly impossible to get anything done. A better =

alternative in such situations is the Windows Command Prompt, said =
TechRepublic=20
support technician Ted Laun.<BR><BR>=93The thing about using the command =
line is=20
that if I were to use the CMC (Computer Management Console snap-in to =
the MMC),=20
my machine would be locked up for a while over a slow connection,=94 =
Laun=20
said.<BR><BR>To support a user in a Chicago office over the company=92s =
network,=20
Laun=92s signal must travel from TechRepublic's office in Louisville, =
KY, to San=20
Francisco to Cambridge, MA, and then finally to Chicago. Complicating =
this=20
cross-country trip is the fact that the Chicago office's connection to =
Cambridge=20
is rather slow.<BR><BR>Here's how Ted uses the Command Prompt to work =
around=20
this network nightmare.<BR><BR><SPAN class=3Dsubhead1>Make the =
connection with=20
telnet and Netsvc</SPAN><BR>One of Laun=92s favorite tricks is to telnet =
into a=20
user=92s computer. This connection gives him virtually unlimited access =
to the=20
remote workstation, allowing him to troubleshoot a host of problems. =
=93When you=20
telnet into someone=92s computer, the entire command set is at your =
disposal,=94 he=20
said.<BR><BR>Laun is quick to add, however, that constantly running the =
telnet=20
service can pose a security hazard. To turn telnet services on and off, =
Laun=20
relies on the Netsvc.exe program provided with the Windows 2000 Resource =
Kit.=20
=93The ability to start and stop services is a pretty powerful tool,=94 =
he=20
said.<BR><BR>To start the telnet service on the remote computer, simply =
open a=20
Command Prompt on your machine (which must have the Netsvc.exe program =
installed=20
on it) and type<BR><SPAN class=3Dcode>netsvc telnet =
\\<I>computername</I>=20
/start</SPAN><BR><BR>where <I>computername</I> is the name of the remote =

workstation. You can now use the telnet command to connect to the remote =

workstation. Once connected, it will be as if you are sitting at that =
machine=20
with an open Command Prompt. From here, it=92s a snap to roam around =
directories=20
or run batch files on the remote machine.<BR><BR><SPAN =
class=3Dsubhead2>Once=20
you're connected, now what?</SPAN><BR>"One of the things I use telnet =
for the=20
most is to check people's IP settings when they have network problems," =
Laun=20
said. Once on the remote user's machine, he can ping other network =
addresses and=20
use Ipconfig commands to troubleshoot the problem.<BR><BR>Manipulating =
services=20
with the Netsvc command also is handy if a machine isn't regularly shut =
down.=20
For example, Laun said he often starts and stops virus software to get =
it to=20
update definitions.<BR><BR><SPAN class=3Dsubhead1>Save time with batch=20
files</SPAN><BR>Another of Laun=92s favorite methods is to use the DOS =
Net use=20
command before connecting with telnet to send a small batch file to the =
user's=20
machine. Laun first opens a command prompt and enters the =
command<BR><SPAN=20
class=3Dcode>net use X: \\<I>computername</I>\admin$</SPAN><BR><BR>As =
with the=20
Netsvcs command, <I>computername</I> in the Net use command represents =
the name=20
of the remote workstation. This maps a drive on Laun=92s machine to the =
remote=20
workstation's main Windows directory. The X: represents the local drive =
letter=20
that will be mapped to the remote workstation. Remember to use a drive =
that is=20
not already mapped to a network share.<BR><BR>Laun can now copy batch =
files from=20
his computer to the remote computer, telnet to the remote computer =
(using the=20
technique outlined above), and run the batch file. This is a real =
time-saver if=20
Laun needs to perform multiple tasks.<BR><BR><SPAN =
class=3Dsubhead1>Don't forget=20
to turn off telnet</SPAN><BR>As mentioned earlier, allowing telnet to =
run=20
constantly creates a security risk, so Laun turns telnet off after each=20
troubleshooting session. To do this, he opens a Command Prompt and=20
enters<BR><SPAN class=3Dcode>netsvc telnet \\<I>computername</I>=20
/stop</SPAN><BR><BR>Again, <I>computername</I> represents the name of =
the remote=20
workstation.<BR><BR><SPAN class=3Dsubhead1>Quick and =
convenient</SPAN><BR>Because=20
the command-line techniques outlined above require so little bandwidth, =
they=20
allow for quick access to remote workstations even over the slowest of=20
networks.<BR><BR>Another benefit is that while the connection to the =
remote=20
machine is being made across the network, you are free to use your =
machine for=20
other purposes. Just check back in the Command Prompt session to see if =
the=20
connection has been made or batch file has completed running; if it =
hasn=92t, you=20
can return to other business.<BR><BR>If you want to dig deeper into its=20
capabilities, run the &nbsp;netsvc /? command and see what options are=20
available.<BR>
<HR width=3D"100%" SIZE=3D1>
<FONT class=3DarticleTipTitle>How do you use Netsvc?</FONT><BR><FONT=20
class=3DarticleTipText>Ted Laun uses the Netsvc command mostly to start =
and stop=20
telnet services on remote computers in his network. How do you use it? =
Have you=20
found a way to use Netsvc to solve common user computer ailments? If so, =
<A=20
href=3D"http://www.techrepublic.com/forumdiscuss/post.jhtml?parent_id=3D0=
">tell us=20
about it</A> in the discussion below.</FONT>
<HR width=3D"100%" SIZE=3D1>
<BR>&nbsp;<BR></FONT>
<P><FONT class=3DcontentText>
<CENTER><A class=3DcontentLink=20
href=3D"http://www.techrepublic.com/legal/copyright_info.jhtml">Copyright=
</A>=20
<FONT class=3DcontentText>=A91995- 2002 CNET Networks, Inc. All Rights =
Reserved.=20
</FONT><BR>Visit us at <A=20
href=3D"http://www.techrepublic.com/">http://www.techrepublic.com/</A>=20
</CENTER></FONT>
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